Newsweek

Dialing up Protection: The Rising Importance of Inbound Authentication in Call Centers

With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...
EDN

Q&A: Authentication Technology for Call Center Security

Identity authentication and verification are increasingly important to call centers in a number of industries. Financial services, government applications, health care – all have either regulations or ...
Nasdaq

Survey Finds Call Center Threat Activity Rising; Legacy Authentication Methods Frustrate Customers and Fail to Prevent Fraud

RESTON, Va.--(BUSINESS WIRE)-- The majority of call centers are seeing year-over-year increases in fraud activity, according to the 2022 Omnichannel Authentication Survey from Neustar, a TransUnion ...
Business Wire

Pindrop Voice Intelligence & Security Report Finds Fraudsters Passed Knowledge Based Authentication Questions 92 Percent of the Time

ATLANTA--(BUSINESS WIRE)--Pindrop, a global leader in voice technology, today released its annual Voice Intelligence & Security Report uncovering how companies might be accidentally inviting fraud, ...