If not all, many BPO companies have figured out that the importance of training their employees tactically to ensuring better service for different occasions is a very significant faction in ensure ...

SENA, Colombia’s national career and technical education system, has opened a center in Medellín dedicated specifically to training Colombians with the skills they need to work in the BPO sector. The ...

Contact center leaders face increasing pressure to improve service levels, manage seasonality, comply with regulations, and control costs, often with leaner teams and rising customer expectations.

Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...

Jamaica’s government is planning to provide BPO training in order to increase its ability to create jobs and meet economic growth targets. “BPOs are often viewed as call centers offering cheap labor ...

Array ( [results] => Array ( [0] => Array ( [ArticleID] => 2101162 [Title] => Call center firm offers free training to the unemployed [Summary] => Performance 360 has started to offer free call center ...

The call center training program has been operating at full capacity since beginning in February. A brief reception will be followed by presentations from Bill Law, Montgomery College president; Mark ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Explore Get the web's best business technology news, tutorials ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and patient interactions that require empathy Miami, Florida, United States, March 16, 2026 ...