The new AI Analytics Assistant lets CX leaders query interaction data conversationally and receive instant charts, dashboards ...

TTEC , a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced the launch of TTEC ...

Mitel just unveiled its new contact center offering, Mitel CX, which Mitel calls a “GenAI-assisted CX management platform.” While Mitel has had on-prem contact center offerings for years, they were ...

Capacity, a unified CX Automation Platform, today launched the AI Analytics Assistant, a new feature that lets customer experience, contact center and operations leaders ask questions about ...

8x8’s unified platform integrates contact center, communication and API services into a single CX foundation. The latest enhancements reinforce 8x8’s position as a modular platform provider focused on ...

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OMAHA, Neb., June 05, 2025 (GLOBE NEWSWIRE) -- Mosaicx, a pioneer in customer experience, today announced the launch of the next era of its Engage product. The company will demo the next-generation AI ...

CX platforms process billions of unstructured interactions a year: Survey forms, review sites, social feeds, call center transcripts, all flowing into AI engines that trigger automated workflows ...

In these rapidly changing and uncertain times, continuously delivering empathetic customer experiences requires an agile, adaptable approach. As we’ve seen over the past 20 months, customer needs, ...