Salesforce.com and Cisco Systems on Monday announced an offering for small and medium-size companies that integrates Salesforce.com's on-demand, customer-service software with Cisco's unified ...
Company execs, as well as a mutual customer, share details on how Cisco Customer Care and Salesforce Service Cloud can or could work together. On Sept. 22, Cisco and Salesforce announced a strategic ...
The jointly developed Customer Interaction Service, slated for launch in the first quarter of 2010, weaves together Salesforce.com's Service Cloud 2 offering with Cisco's Unified Contact Center ...
The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.
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