The proposed rule would require affected companies to disclose a customer service agent’s location and limit call volume from overseas contact centers, among other changes.
In many industries, contact centers are still thought of as cost centers—places to handle complaints and basic inquiries at ...
Contact center AI is increasingly integrated directly into call center software, making advanced capabilities available to agents without added complexity. AI bots now help answer routine questions, ...
Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?
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