Police call handlers will get training to help them understand rural crime better. West Mercia Police has taken the decision after some farmers said their concerns were "not fully recognised or ...

911 call-handling solution and training provider PowerPhone is making its Telephone CPR (T-CPR) certification course available to all telecommunicators. 911 call-handling solution and training ...

Call handlers answer calls, greet callers with recorded prompts and provide them with information and options, route calls, and take messages. A phone consultation will be arranged to discuss the ...

The first training sessions are due to take place on Thursday [Getty Images] Police call handlers will get training to help them understand rural crime better. West Mercia Police has taken the ...