Change management deals with how changes to the system are managed so they don't degrade system performance and availability. Change management is especially critical in today's highly decentralized, ...

In any highly engineered operation, it is typically assumed that a well-developed process for overseeing and documenting any changes to the operation is firmly in place. Most would even assume that ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...