A customer complaint is a good opportunity to get an accurate snapshot of customer perception, and it tells a lot about a small business's performance. "Entrepreneur" magazine's website says that it ...

Question: We are redrafting on consumer complaint policy and we’re getting stuck on how to handle the early stages of complaint resolution. Can you provide some practical guidance with respect to ...

What do I know about getting a complaint resolved? Plenty. I spent eight years as the point person for executive complaints at a very large corporation. I have fielded hundreds of calls and emails ...

A process exists for students to address grievances of a general nature. Each grievance (complaint) will be considered carefully and individually, and every effort will be made to resolve issues to ...

The University of Washington (UW) has agreed on a resolution with the U.S. Department of Education after a year-long investigation into how the school responds to discrimination complaints was ...

The case was settled at the end of April, and a deal was reached by the parents and School District of Lancaster stipulating the district adhere to guidelines that should ensure students are fairly ...

Financial education firm demonstrates exceptional client trust with 0.02% complaint rate, serving 5,000+ clients while ...

Councillors say better communication is needed between the city and Brampton residents who are frustrated by their complaints to 311 coming back as “resolved” when the issue hasn’t been remedied.

This policy establishes an avenue whereby all eligible Professional Staff Members who have completed their probationary period can seek to address what they consider to be an unfair or inequitable ...