Conversational AI is no longer a supplementary tool in banking and fintech; it is a core driver of customer experience ...

SoFi has integrated Cyberbank Konecta into its existing tech stack, increasing member satisfaction and improving inquiry response time by more than 65% SALT LAKE CITY & SAN FRANCISCO--(BUSINESS WIRE)- ...

Conversational banking has reached an inflection point. What began as basic chatbots designed to deflect contact center volume is evolving into a transformative model for customer engagement — powered ...

Combating AI fraud with AI: The new agentic capability empowers financial institutions to outpace modern fraud across speed, intelligence, and scale. Fraudsters are weaponizing AI, scaling attacks, ...

Conversational AI banking is changing how banks engage with their customers in more frictionless and convenient ways. Bankers can use ChatGPT in various ways to improve their productivity, operations, ...

Cloud mobile and online business messaging solutions provider LivePerson has collaborated with Commonwealth Bank subsidiary Bankwest to create a new in-app conversational banking service that enables ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Phone banking is starting to get a dramatic ...

Financial institutions across Africa are now racing not only to acquire new customers but also to retain existing ones—the majority being tech-savvy individuals under the age of 40. East Africa’s ...

Conversational AI tools used to improve and enhance customer experiences may not perform tasks at the intellectual level of humans, yet. But the pros of conversational AI outweigh the cons. While ...