Teams across the organization — from marketing through to operations and customer support — must communicate effectively with customers to nurture strong relationships. In this VB Spotlight, learn how ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

BOSTON--(BUSINESS WIRE)--GoTo, the company making business communications, IT management, and support easy, today announced the launch of GoTo Connect CX, the most extensive suite of affordable, ...

As many enterprises kick-start their Generative AI journey in customer service, the burning question is: How much longer will the human-centric contact center exist? With the increasing power of large ...

As businesses continue to navigate the complexities of digital transformation, the need for reliable, scalable, and efficient communication tools has never been greater. ” — Alina Maria Stan, ...

What’s in the cards for customer communications in 2026? The way businesses connect with customers is changing. New channels, smarter technology, and rising expectations are rewriting the rules of ...

Communication is key to any successful business. This is especially true when operating across borders, time zones, and cultures. The rise of global teams has changed how organizations collaborate and ...

Business crises are almost inevitable in a fast-paced, constantly changing and social-media-hungry world. When an organization is in the midst of a crisis, it’s essential to provide stakeholders, ...