It's only a matter of time until your business receives a customer complaint. When the inevitable occurs, discuss the complaint with employees to resolve the situation effectively. With the right ...
Most business owners dread customer complaints. But what if every angry email could make you money? What if your refund requests held the key to your next successful product? What if negative reviews ...
Researchers from Michigan State University, University of South Florida, St. John's University, and American Customer Satisfaction Index (ACSI) published a new paper that analyzes relationships ...
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