Outset is betting that AI-moderated research can evolve into a comprehensive customer experience management platform. The San Francisco-based startup announced Dec. 10 a $30 million Series B funding ...

Netigate, a Stockholm-based experience management software provider, acquired Netherlands-based Mopinion on Sept. 23. The deal combines Netigate’s experience analytics and AI capabilities with ...

Companies generate more value from customer relationships by consolidating tools, automating processes with AI, new research says Enterprises are migrating customer experience management (CXM) from ...

Lucidya, the Saudi Arabia-based artificial intelligence (AI)-native customer experience management (CXM) platform built for MENA markets, has launched its Enterprise AI Agent, which has been ...

SAN FRANCISCO, Dec. 10, 2025 (GLOBE NEWSWIRE) -- Outset, the most advanced AI-moderated research platform delivering the scale and speed of a survey with the depth of a live interview, today announced ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. AI can be a “great equalizer” for businesses, helping them compete better than ever against ...

The U.S. Department of Veterans Affairs (VA), one of the largest cabinet-level departments, created the federal government’s first customer experience office in 2015 to better serve the 9 million ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Companies modernizing their technology platforms should center ...

Increasingly, the healthcare industry is discovering the importance of focusing on the customer experience, known as CX. “Patients have become the consumers and are actively demanding and receiving ...

Actian Corporation, a high-performing enterprise-grade SQL (Structured Query Language) analytics platform company, announced that Accanto Systems has selected the Actian Analytics Platform to power ...

DALLAS--(BUSINESS WIRE)--Black Box Intelligence™, the leading performance benchmarking provider for the restaurant industry, today announced GuestXM™, the first Customer Experience Management Platform ...

A customer relationship management (CRM) system and a customer data platform (CDP) may initially appear to serve similar functions. However, while they certainly share some functionality, they are ...