Businesses frequently analyze income and expenditures, but it's also crucial to assess your company's capacity to retain current clients. Economically, there’s a simple reason why customer retention ...

Loyal customers are a beautiful thing. As they grow to trust your brand, they’ll buy more, and more expensive, products over time. This enduring loyalty positively impacts your customer retention rate ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...