There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

FourKites, provider of AI-driven supply chain transformation and pioneer of real-time visibility, has launched its ...

In the manufacturing industry—a space characterized by intricate supply chains, rapid technological advances and high-stakes operational demands—what happens after a product is sold can be just as ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...