If you ask many corporate executives today, what is their most valuable asset; many of them would say their employees… but what about their customers? What about those people who patronize the ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As we head into the last busy travel weekend of summer, several major airlines are promising to deliver better customer service, especially if they can't deliver you to your destination on time, ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Where do you stand in terms of customer service? And how do you rise to the top? Here’s how to prepare for sustainable bottom-line results. When you’ve only reached the middle rung of customer service ...