Customer service leaders continue to note the many cost benefits of rep enablement technology, especially as they continue to navigate trying economic times. However, what they may be overlooking is ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

Frustrated by protracted waits to get a customer service agent on the phone? Help may be on the way in the form of conversational chatbots. These computer programs, powered by the technology behind ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. Today, the explosive rate of technological growth has ...