In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Uber is reportedly cutting 10% of its global customer service organization as it restructures operations and expands AI ...

SUNNYVALE, Calif., July 20, 2026 (GLOBE NEWSWIRE)-- eGain Corporation (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced it has been named a Leader in the inaugural ...

Customer service isn't struggling because of AI — it's struggling because of how AI is being deployed. Over the past few years, enterprises have rapidly introduced chatbots, virtual agents and ...

Might AI help improve customer service for the millions of people who shop on Amazon.com? Amazon intends to find out. In a blog post, the Seattle tech giant revealed that it's testing two AI-based ...

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ORLANDO, Fla.--(BUSINESS WIRE)--KNOWLEDGE17 – ServiceNow (NYSE: NOW), today announced ServiceNow Communities, a major new application in its Customer Service Management solution. More than ever, ...

A company founder and CEO approached me recently, explaining where he felt his company was on the continuum of customer service success. “I think we're pretty good at the ‘smiles’ part of customer ...

As business leaders grapple with the short- and long-term impacts of COVID-19, the potential risk to employees and customers from face-to-face interactions remains a vexing issue. Companies need to ...