Whenever customer service employees or others in customer-facing positions are working with the public, they’re onstage. This is true whether the interaction is in real time (phone call, Zoom session, ...

Barstow Community College this month will begin offering a series of free training programs to enrollees of all ages who want to pursue a new career or certification for a craft in the areas of ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...