Acquiring new customers is good. But keeping the customers you have is better. With the rise of the SaaS model, retention has dethroned acquisition as the primary means to achieve long-term growth and ...

Ask any enterprise software vendor about "customer success" - they'll give you some good talking points. Monitoring software adoption and managing churn is the starting point, but let's face it: ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Shreesha Ramdas Customer ...

Customer retention has never been more important to an organization’s bottom line, but achieving it means doubling down on the connection between employees and customers. Here’s why it works, and how ...

Dom Nicastro: Hey everybody. Dom Nicastro here, welcome to another edition of CMSWire TV. Beyond the Call. I am the editor-in-chief of CMSWire, and I’m joined by—let’s get this out of the way—Melissa, ...

The tech industry has created many new roles over the years, each designed to address specific challenges or opportunities. Chief Revenue Officers (CROs), for example, have proven effective by ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...

For your customers to keep coming back and referring their friends to you, you should ensure they have the best experiences possible with your products or services. It’s difficult to achieve this by ...

Interested in tech products but can’t stand the idea of coding? Want to constantly harness your interpersonal skills while helping clients tackle tough problems? If you answered ‘yes,’ customer ...

Scalable Solutions reveals its approach to customer success management, its impact on the success of cryptocurrency exchanges working with them, and what sets them apart as a white-label technology ...

Princeton, NJ, Jan. 09, 2025 (GLOBE NEWSWIRE) -- Malbek, a leader in Contract Lifecycle Management (CLM) solutions, today announced the appointment of Jaime Slocum as Chief Customer Officer in the ...