Your internal teams all have specific roles and functions. But some organizational charts can put up barriers to excellent customer experience. Customers don’t care who owns what part of a business, ...
DJ Paoni is the CEO of Certinia, which empowers leading technology and services organizations to deliver customer value with certainty. Evolving customer expectations are redefining the very concept ...
SAN JOSE, Calif.--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) appoints John Durocher as its chief customer officer (CCO), demonstrating its long-term commitment to helping broadband service providers ...
SAN FRANCISCO, CALIFORNIA, USA, October 18, 2023 /EINPresswire.com/ -- Gainsight, the world’s leading Customer Success platform, today announced the results of a ...
Giovanni Sapio Appointed as CFO to Support Strategic Expansion; New Client Excellence Organization Established to Enhance Customer Experience and Operational Efficiency SAN DIEGO & COLUMBUS, Ohio & ...
In my last article, I discussed why a dedicated Customer Success (CS) department is essential for B2B service organizations, especially those in technology and SaaS. We covered the strategic role of ...
It’s easy to say things like “We’re customer obsessed,” but statements like that are hard to actually execute. In many companies, the product and customer success teams are separate entities, and when ...
SANTA CLARA, Calif., Jan. 28, 2025 (GLOBE NEWSWIRE) -- Ushur, the leader in Customer Experience Automation for regulated industries, is thrilled to announce the appointment of Deepak Vedarthan as ...
Partnership with Higher Logic connects community with customer success; ESG Success provides services to help enterprises with CS transformation, and 9 new integrations expand Totango capabilities to ...
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