The voicebot revolution is in full force, and voice AI for customer service is taking flight. Voice has already woven itself into the fabric of our personal lives, putting pressure on enterprises to ...

VoAgents’ self-learning voice AI technology enables 24/7 customer engagement, lead conversion, and operational efficiency across industries. Imagine having your best employee available on every phone ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Customer experience leaders need to present insight with enough "voice" to prompt real actions. Voice of the Customer (VoC) programs are a cornerstone of successful customer experience programs. Yet ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

In today’s competitive home services market, plumbing companies face increasing demands for continuous customer support. Local Marketing Plus SEO has launched an AI Voice Assistant designed ...

A new generation of customer-service voice bots is here, spurred by advances in artificial intelligence and a flood of cash. Automated voice programs are being upgraded from old-school systems with ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer ...

For more than two years, there has been a continuous need for organizations to implement and offer digital communication channels to their customers. These channels provide customer services, such as ...

As more business goes digital, B2B companies are adopting B2C-style personalization strategies, and more business buyers expect consumer-style purchasing experiences. However, the requirements and ...