New operating model includes four verticalized businesses to enhance customer-centricity and speed of execution Structural measures to reduce non-manufacturing costs, generating expected annualized ...

Identify any areas within your product, processes or business model that hinder customers from fully appreciating what you offer. This could involve experiencing your company’s services firsthand. For ...

Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. Businesses that maintain a customer-centric culture put the ...

It's one thing to say you're customer-centric, but how do you get there and measure your organizational customer-centricity? Consumers today are a tough bunch to keep loyal. Three-quarters make some ...

The new conventional wisdom on corporate structure is that companies can do better by organizing themselves around customer groups. The logic sounds compelling: A customer-centric structure, as the ...

Dec 1 (Reuters) - Signify LIGHT.AS, the world's biggest maker of lights, announced a new organisation structure on Friday targeting savings of 200 million euros ($218 million) per year, which sent its ...

CARMEL, Ind., Jan. 14, 2020 /PRNewswire/ -- CNO Financial Group, Inc. (NYSE: CNO) today announced a new operating model that realigns the company from three operating business segments into two ...

Forbes contributors publish independent expert analyses and insights. I write about 21st century leadership, Agile, innovation & narrative. Executives often ask for advice on designing the structure ...

Here we explore 10 fundamental traits that provide the foundational stepping stones for an organization to become more customer-centric. In today’s world a "typical day" for marketers no longer exists ...

March 2009 Over the last few years, Middle Eastern governments have significantly opened up their telecommunications markets and broken up the monopolies of their state-owned, historic operators.

Signify, the company behind the Philips Hue smart lighting brand, has announced plans to restructure its operations amid “ongoing market volatility and uncertainty.” As part of this restructuring, the ...