Over the past 21 years ISM has had the pleasure of providing strategic CRM advice to dozens of best- in-class organizations in the private, not-for-profit, and government sectors. For organizations ...

We've all been there: You call customer service, get bounced around, transferred, and dropped. Or worse, your issue never gets resolved even after you talk to someone. You probably know you can ...

Summary: Execierge, a well-established company, has announced the launch of its executive support services in Asia, aiming to drive cultural modernization and empower small and medium-sized ...

A person claiming to be a Swiggy customer care executive held an AMA session on Reddit yesterday, revealing insider details about how customers are categorised by the food delivery giant, how refunds ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Nowadays people always ask leaders, what is your secret to success? Rather than ask them, however, look around. The answer is right in front of you. The most successful leaders in business always have ...

Obtaining C-Level support for security awareness programs can be tough, so Ira Winkler and Samantha Manke share a handful of tips for appealing to the executives in your organization In our article, ...