Aug 31 (Reuters) - Privately-held contact center company Genesys agreed to buy Interactive Intelligence Group Inc for about $1.4 billion as it looked to build scale in the face of fierce competition ...

SAN FRANCISCO, April 10, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, is enabling businesses using any of its ...

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, has been positioned by Gartner, Inc., as a Leader in the 2024 Gartner® Magic Quadrant™ for ...

Today’s announcement describes how mobile customer care best practices can be delivered today using existing Genesys G8 solutions. Today at its annual G-Force Melbourne event, Genesys outlined what it ...

As a follow-up to a recent acquisition announcement made by Genesys, we recently had a chance to discuss contact center trends with Genesys CMO Reed Henry. Genesys is a leading provider of ...

The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive Intelligence ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com), the market leader in omnichannel customer experience and contact center solutions, is hosting a live webinar on August 31 that examines the ...

Genesys, a provider of customer experience and contact center solutions, yesterday released three new contact center editions: Premier Edition for small to midsized contact centers, Business Edition ...

In Japan Genesys boasts most of the major banks, insurance companies, as well as several carriers as customers. This is the second of three No Jitter posts devoted to the contact center market in ...