Each frozen dollar from a chargeback or dispute means more than just lost revenue; it also corrupts customer trust, disrupts workflows and risks the brand's reputation. I've even seen high-risk ...

High risk businesses often have difficulty getting approved for a merchant account. But, there are options. You can find the best ones below. If your business is tagged as high-risk, you need to work ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Bad customer experiences could cost organizations throughout ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

If you’ve paid a merchant in the U.S. recently, there’s a good chance you’ve already used a high-risk payment processor without realizing it. Platforms such as 2Accept continue to innovate regarding ...

Homeowners insurance can be harder to get or more expensive depending on your house's location, age and condition, your claims history and even your credit score. But even if you've been rejected or ...

STAMFORD, Conn. June 25, 2025 -- Automation, AI assistants, and the quest for customer value in service will transform customer service and support by 2028, according to Gartner, Inc. “AI and rapidly ...