IT service management (ITSM) enables organisations to improve service delivery and increase customer satisfaction, says Edward Carbutt, executive director at Marval South Africa. In a world where the ...

SolarWinds, the provider of simple, powerful, secure observability and IT management software, is debuting an innovative consultative offering designed to empower organizations to achieve successful ...

From my many years of experience as a data specialist, and now head of service management, I’m very conscious of the commitment an organisation undertakes when it decides to implement ITSM. It‘s a ...

From my many years of experience as a data specialist, and now head of service management at RadixTrie, I’m very conscious of the commitment an organisation undertakes when it decides to implement ...

Dublin, Dec. 30, 2020 (GLOBE NEWSWIRE) -- The "Cloud ITSM Market - Global Forecast to 2025" report has been added to ResearchAndMarkets.com's offering. The global Cloud ITSM market size is expected to ...

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

NEW YORK--(BUSINESS WIRE)--Sept. 19, 2005--Touchpaper announced today that it has been appointed by LANDesk Software, a leading provider of integrated systems and security management solutions, as the ...

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management. IT ...