We Learned One Thing In 2021 About It Service Management: Knowledge Management Must Be Anything More Than A Handful Of “how To Reset Your Password” Articles To Keep Your It Workers From Getting ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Building AI agents with Tray.ai’s Merlin Agent Builder Enterprise teams use Tray.ai’s Merlin Agent Builder to create, deploy, and scale AI agents—like ITSM, knowledge, or support ticket agents—on a ...

Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...

Why businesses are turning to unified ITSM platforms to standardize change management and maintain continuous compliance through automation.

Artificial intelligence (AI) and machine learning (ML) are revolutionizing the way we do business. By automating routine tasks and providing insights into service performance, these technologies are ...

Eliminate repetitive manual work, accelerate resolution times, improve consistency, and deliver a more reliable service with ...

In many ways, the Internet of Things (IoT) and IT Service Management (ITSM) are natural allies. IoT devices provide data-backed insights that provide more efficient IT service delivery, and ITSM helps ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

They just want someone to do the task for them. Our ITSM Agent meets that expectation by taking real action in a fast, flexible, and safe way so IT can focus on strategic wins that fuel growth instead ...