Next time you are having a conversation with someone, notice how much of the content is communicated without words. Let’s say your boss calls you to her office, hands you your evaluation report, and ...

Operationally define challenging behaviors. Challenging behaviors should be defined in terms that are specific, observable, and measureable (i.e., one can see and count the behaviors). Be specific ...

When we communicate, we use more than just words. The way we stand or sit, the way we gesture, and even the pitch of our voice help contribute to our message. A famous researcher of body language, ...

What do you know about nonverbal communication? My guess is that what you’ve learned, either in college or through popular media and common cultural lore, involves one or more of the following notions ...