CRN Test Center engineers recently evaluated UCN's inContact and were highly impressed with its built-in functionality and user-friendly GUI. Engineers were able to map standard call flow processes ...

By integrating the Govolution Call Center Payments module with NICE inContact CXone Omnichannel Routing and Interactive Voice Response, contact centers can accept credit card payments via both ...

RingCentral taps inContact as contact center partner, enables seamless on-net calling from one cloud to the other. Instead of acquiring a cloud contact center vendor, RingCentral has teamed with ...

Traditional legacy predictive dialers help agents to be more productive but at the expense of the customer's time and satisfaction. inContact's game-changing Personal Connection outbound solution uses ...

LAS VEGAS, May 9, 2017 /PRNewswire/ -- Inbenta, the company behind enterprise-grade artificial intelligence (AI) solutions, today announced its inCloud Ecosystem (iCE) partnership with inContact, a ...

Recent changes implemented by the FCC to the Telephone Consumer Protection Act (TCPA), including new cellular telephone restrictions, have many companies looking for ways to remain compliant. The ...

inContact, a provider of on-demand call center software and call center agent optimization tools, today released Plugin Agent, which enables integration between the its cloud-based call routing ...

NICE inContact this week released the Spring 2019 version of its CXone cloud-based contact center software. It features multiple artificial intelligence-powered updates for smarter customer and agent ...

CXone selected for elasticity and scalability to handle increased call volume during COVID-19 outbreak Demonstrating the speed and agility that the cloud offers, NICE inContact CXone was implemented ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Both inContact Inc. and Uptivity were on parallel steep ...

NICE inContact CXone Interactive Voice Response is being implemented for over 50 Govolution contact center customers to streamline consumer payments and to improve productivity with decreased call ...