Insurance regulators and an industry trade group warn that this month's rollout of the health insurance marketplaces created by federal law opened the door for bad actors at the same time that it ...

TROY, Mich.: 21 May 2024 — With auto insurance rates higher than ever and more consumers in the market shopping for policies than ever before, 1 digital channels have become a critical component to ...

Health insurance members across both commercial and Medicare Advantage plans are increasingly using their plan's websites and mobile apps as their primary conduits of communication, but the quality of ...

TROY, Mich.: 9 April 2024 — Navigating health insurance digital channels is not easy. A surprising 42% of insured adults say they have experienced a problem using their health insurance website and/or ...