Following part one in this two-part series about operational excellence (OpEx) in the power industry, Hexagon discusses the value of setting milestones to help reach OpEx goals. In addition, the ...

One of the biggest issues you may face with your customers is the lack of a good definition of what you think you are doing ...

"Operational excellence" has always been an elusive but worthy goal for anyone involved in business. Massive amounts of money has been poured into technology solutions to attempt to achieve it, and ...

The biggest factor impacting the customer experience isn't the front-line employees or the last touch customer-facing applications — it's the operational systems buried a few layers down in the ...

In today's highly competitive marketplace, organizations need to have the ability to execute effective business strategies consistently and achieve long-term sustainable growth; otherwise, they'll ...

In today’s marketplace, many leading companies are focused on building a model of Operational Excellence to help align a company’s strategic objectives with the leadership, business process and ...

Find out why having operational excellence will take you 50 percent of the way to having the Hero Factor as a business leader. I believe we’re at a crossroads where we have a chance for real change in ...

Achieving excellence this year does not guarantee that doing the same thing next year will keep you ahead. Real-time performance management (RPM) is a strategy that works hand-in-hand with operational ...

For the power and utility sector, operational excellence allows every member of a plant to visualize how workflows operate to produce optimal output. Doing so enables all personnel to identify issues ...

At first glance, the chief information security officer (CISO) and chief operating officer (COO) appear to operate in fundamentally different worlds — perhaps even at odds with one another. While the ...