Grupo NGN, a leading provider of Omnichannel Contact Center Cloud solutions, is thrilled to announce a strategic partnership with Pipkins, an industry-leading workforce management (WFM) provider. This ...

CARY, NC--(Marketwire -09/05/12)- Cicero Inc. (CICN), a global provider of Customer Experience Management (CEM) and integration technologies, and Pipkins, Inc., a leading supplier of workforce ...

Call Center Magazine: What is Workforce Management? Is workforce management software more than just fancy scheduling software? Paul Najdzin, sales engineer, Pipkins, Inc.: Workforce Management is the ...

Workforce management in a large contact center isn't something that's conveniently done on paper or with spreadsheets. People used to try, and still do. But the normal result is usually significant ...

Grupo NGN and Pipkins Join Forces to Deliver Next-Generation CCaaS with WFM Solution. Pipkins has also selected NGNCloudComm for their own internal use. We are excited to partner with Pipkins, a ...