Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience ...

How do you attract new customers, create the loyalty to keep them, and maximize their lifetime value? This is what keeps retail leaders up at night. In retail, everything is about the customer, and ...

The problem of omnichannel retail returns is one that must be addressed. Returns currently account for about 16.5% of overall retail sales, and the amount of merchandise returned as a percentage of ...

Over the last 20 years, the growing popularity of online shopping, coupled with technology’s advancing capabilities, has drastically disrupted the retail industry. There used to be clarity on which ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...

Beauty retail executives from Ulta, Credo Beauty, Bluemercury and Thirteen Lune share what they're searching for in emerging ...

Selling your first product in a big box retailer is actually quite a simple process that most certainly does not need to be a stressful event. However, you need to make sure that you understand the ...