NEW YORK--(BUSINESS WIRE)--Aquant, the leading service intelligence platform, today announced Service Insights. The tool, capable of analyzing your data out of the box, provides a detailed window into ...

NEW YORK--(BUSINESS WIRE)--Citi Treasury and Trade Solutions (TTS) launches Citi Service Insights (CSI) with SWIFT gpi Case Resolution integration. This new digital service provides clients with a ...

Microsoft has announced that its Customer Service Insights service now supports 39 more languages. With two more coming soon, and English already supported, this brings the total number up to 42.

The platform converts messy service data into detailed insights for service executives, providing visibility into customers at risk of churn and workforce training opportunities “Historically, service ...