Service Management Across the Enterprise The new applications and capabilities in this ServiceNow release help organizations structure and enhance the service experience. It provides customers the ...

Customer service is still a concept many firms outsource. Better firms give it more than just lip service. Great firms make it part of every aspect of their firm. Unfortunately, many businesses and ...

ServiceNow Inc. is part of a breed of companies seeking to capitalize on the third stage of what has been a steady evolution in software-driven enterprise customer management. Starting as an element ...

We've seen Salesforce and Oracle make moves on the service management market, but the growing importance of the sector might be gauged on Wall Street’s response to ServiceNow’s latest quarterly ...

The multi-platform nature of cloud computing has made interoperability a top priority for both digital-native organizations minimizing operational redundancies and traditional enterprises desperate to ...

When it comes to transformation stories, give me something ambitious. That's exactly what I got from CDW's presentation at Now at Work 2021. It's about changing your business to deliver what your ...