Processes and process automation take many forms. Here’s how to navigate the growing ecosystem of tools for automating everything from simple repetitive tasks to complex custom workflows. In 2015, ...

Service industries, which are essential to the economy, continue to grow at a fast pace. The service sector includes businesses and organizations involved in wholesale and retail trades, food services ...

With artificial intelligence (AI) advancing rapidly, there needs to be more clarity about what generative AI means for process automation. After all, process automation has been around for decades, ...

When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Here's what you need to know about robotic process automation, including major software vendors, how it might affect jobs, and how to start using RPA. Image: Olivier Le Moal, Getty Images/iStockphoto ...

Owing to the rapid external changes in the corporate world because of the pandemic, businesses have been pushed into the remote work model whether they liked it or not. But thanks to the advantages of ...

During the pandemic, there was a significant uptick in the number of low-code, no-code, and process automation platforms and other business platforms that have these capabilities as features. A recent ...

The global help desk automation industry is expected to grow to $11 billion by 2023 as support automation empowers companies to serve their customers more effectively. By automating repetitive tasks ...