Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at ...

Leeron is a New York-based writer who specializes in covering technology for small and mid-sized businesses. Her work has been featured in publications including Bankrate, Quartz, the Village Voice, ...

Communications service platform Twilio yesterday announced its entry into the enterprise contact center market, going up against the likes of Avaya, Genesys and Cisco. Twilio Flex is a cloud-based ...