These days, most people are aware of both the buzz and consternation that has accompanied any discussion of artificial intelligence (AI) within recent months. Like any technology, AI has a learning ...

The machine doesn’t care what it’s making—only that it’s making it fast. Frictionless systems optimize output. But meaning, memory, and margin live in the mess it leaves behind. The great smoothing is ...

Friction isn’t always a flaw. When effort is intentional and optional, it can turn routine interactions into experiences ...

88% of respondents say there is friction in their work environment, including ineffective communication, overly complicated processes, and lack of resources MINNEAPOLIS and TORONTO, July 15, 2025 ...

Recently, I ran a poll with a client to understand what was getting their teams stuck. The responses were sobering. The most common words that surfaced were “waiting,” “lack of information,” “unclear ...

The gap between people who get unusually good results and people who don't is often just willingness to tolerate friction. We often associate tedious tasks with low ...