Virtual agents ensure responses are consistent and accurate regardless of the channel. AI contact center companies provide managers with dashboards that consolidate interactions, offering a full view ...

PayNearMe has announced the launch of its Intelligent Virtual Agent (IVA), an AI-powered tool designed to enhance customer interaction for non-commerce businesses. This new feature is completely ...

In the 1990s, contact centers started to “meet customers where they were,” defined by agents learning how to better handle phone calls, said Rob McDougall, Upstream Works CEO. By the 2000s, chat and ...

AI agents and trusted AI-enabled human experts available in Intuit QuickBooks assist businesses with saving time, making smarter decisions, and driving better money outcomes A more powerful QuickBooks ...

Consumers increasingly want to access their own medical information. Providers—relying less on pharma reps than they once did—are also adept digital information seekers. And pharma marketers—absent ...

How a leading Scandinavian insurer used conversational AI to automate 80% of all travel insurance inquiries received through online chat Meet Globus: an advanced virtual agent developed by Topdanmark ...