This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. DNB has been using Boost.ai-powered virtual agents as the ...

PropertyTek is a portfolio of leading property management technology brands, including ShowMojo and Tenant Turner. PropertyTek is transforming how midsize landlords and property managers run their ...

Over the last year, Boost.ai and Aspire have been able to validate dramatic improvements in the support experience for customers and employees SANTA MONICA, Calif., Sept. 13, 2022 /PRNewswire/ -- ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, today announced the integration of its voice solution with ServiceNow’s native Virtual Agent as part of its ongoing collaboration with the company’s ...

PayNearMe has introduced its AI-powered Intelligent Virtual Agent (IVA) as part of its strategy to advance and modernize customer engagement for non-commerce businesses. Fully integrated into the ...

Conclusion AI contact center technology is fundamentally reshaping customer service, combining automation, virtual agents, AI agent assist, and voice bot technology. Platforms like Bright Pattern ...

Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

HP has started offering customers a “virtual agent” service on its customer support site. The agent can handle common queries without human intervention, letting customers get help after the support ...

Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...