Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

NEW YORK--(BUSINESS WIRE)--Consumers have gone “all-digital” at an accelerated pace. They communicate through text, buy products in apps, and manage their accounts online. Entire industries are ...

Opinions expressed by Entrepreneur contributors are their own. No longer is ecommerce considered an additional feature. Today, it is viewed as a necessity for growing and remaining relevant in an ever ...

In the constantly evolving world of digital engagement, a strong focus has been placed on the interconnectedness of customer experience (CX) and employee experience (EX). As more businesses move their ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Pega Customer Engagement Blueprint, a generative AI-powered collaboration ...

The need for proper customer engagement has reached critical mass. Customers in the digital age not only require engagement, they expect it. With nearly every company in every industry advertising on ...

Given their experiences with them, customers may believe (or at least hope) that call centers are a thing of the past. When asked to describe call center experiences, many customers share stories ...

Beyond clicks and likes. Engagement that drives loyalty is bidirectional, relational and continual. Extend your perspective beyond superficial metrics like clicks and likes. Loyalty is more than ...

When it comes to achieving consistent business growth, it can sometimes seem like we have an overwhelming number of marketing options to choose from. Yet, time and time again, social proof has proved ...

BEIJING, April 24, 2023 /PRNewswire/ -- Infobird Co., Ltd (IFBD) ("Infobird" or the "Company"), a leading provider of AI-powered customer engagement solutions in China, today announced that it has ...