Now that every click, comment and conversation can be tracked and analyzed, businesses are inundated with feedback. From customer reviews to employee surveys, the volume of data available can be ...

Meta’s investment in Scale makes one thing clear: in the era of foundation models, owning a high-fidelity data supply is the new strategic moat. But you don’t need to be Meta, or spend billions, to ...

Forbes contributors publish independent expert analyses and insights. Scott Hutcheson teaches leadership at Purdue University. As the year winds down, leaders naturally reflect on the challenges and ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Huileng Tan Every time Huileng publishes a story, you’ll get an alert straight to your inbox!

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.