RDI’s suite of AI tools helps you deliver faster, more personalized customer experiences, without adding headcount. From automation to insights, each solution is built to enhance performance and scale …

At RDI, she fuels growth by building proprietary AI tools, shaping brand strategy, and delivering solutions that work for both clients and employees. She’s known for transforming big ideas into scalable …

RDI delivers the right-sized support for seasonal spikes, rapid growth, or channel expansion all while preserving your brand standards and KPIs. Whether you need 20 agents or 2,000, we scale without …

January 2023—RDI received the 2023 Pillar Award for Community Service, which recognizes for-profit businesses that invest their time and financial resources […]

RDI operates a connected network of high-performance facilities across the U.S. and nearshore. Every location is built to deliver operational excellence, support employee well-being, and ensure …

Founded in 1978 in Cincinnati, OH, RDI continues to grow, with 11 domestic and near-shore locations and more than 3,500 in-house and work-from-home employees. Our four award-winning brands are …

RDI blends human insight with AI-powered automation to create seamless, scalable service that still feels personal. Whether you’re solving complex issues or handling everyday interactions, we make it …

RDI streamlines time-intensive workflows including check scanning, claims processing, and policy support so your team can focus on high-value work. While handling your back office support, we help …

RDI teamed up with this big-shot cable company to boost their performance. They wanted higher quality assurance (QA) scores, better conversion rates, and lower costs.

RDI provides in house resources to leverage your inbound and outbound call demands. We take pride in our strong company culture and call center expertise that ultimately contributes to our ability to boost …